“Knowing when to fight is just as important as knowing how.” ― Terry Goodkin
One of my recommendations for the Team & Collaboration Panel was to provide some conflict resolution training for all team members. For example, we could have one of our team meetings dedicated to this topic – discuss different tips and technique, various approaches that we have used in the past, best practices, etc. HBR article below summarizes some very important aspects of conflict resolution.
As I have mentioned in one of my previous posts, it is important to know when to walk away from a confrontation. The article states that your should not face the other person when:
- emotions run high and, thus, there is a lack of rationality;
- conversation will not solve anything.
In the case when confrontation is unavoidable, you should:
- remain calm;
- talk about the process, not content;
- focus on interests.